Profiles in quality 2018.pdf - Profiles in quality The 2018 International Quality Award winners finalists and their stories Foreword T he pages of this

Profiles in quality 2018.pdf - Profiles in quality The 2018...

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The 2018 International Quality Award winners, finalists and their stories Profiles in quality
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T he pages of this ebook offer a rare treat for those of us who are interested in how quality professionals help organisations sustain and improve their performance. These are the stories of individuals, teams and organisations around the world who have, through the art and science of quality management, made organisations more resilient, more competitive and more successful in demanding times. You will find little of the hard science of quality management in these short pages - but that, I think, is rather the point. The true revelation is how our winners and finalists have brought the tools of our trade to bear on the context in which organisations operate, to help them improve, and to inspire and support others to realise that improvement. In this sense these are stories of leadership, courage and determination at every level. But they are also the stories of individuals, teams and organisations the world over who have understood the importance of telling their own quality stories to demonstrate the unique value that the quality profession brings to the world. I hope that hearing their stories encourages you to follow in their footsteps by putting forward your own work for future CQI International Quality Awards, to stand proud and make your own contribution to the continuing story of the quality profession. Vincent Desmond CEO, CQI Foreword
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Foreword W e held the first CQI International Quality Awards in 2017, and I’m delighted that they were so popular that they are now a key date in our annual calendar. The International Quality Awards exist to celebrate the achievements of quality professionals from all over the globe. With this ebook, we want to share those stories as widely as we can, in the hope that people will learn and be inspired to tell us their own stories, by entering future awards for themselves. The award entries we received in 2018 continued to be international, with the majority of entries coming from outside the UK. The 11 winners come from eight different countries, and the finalists bring the total number of countries represented to 11. The awards have grown and matured in their second year. The number of categories is up from six to nine, giving many more entrants the opportunity to find a category that suited them. We were particularly pleased to be able to introduce an award for Quality Organisation of the Year. Also in 2018, some people took the opportunity to enter a second time, either in the same category or a different one. In all these cases we were delighted to see that our second-time entrants had implemented the suggestions they received from the judges last time, and in one case (Quality Team of the Year), that has led them to victory this time around.
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  • Spring '18

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