Task 1 Instructions.pdf - WGU Performance Assessment NCP2...

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5/6/2019 WGU Performance Assessment 1/4 NCP2 — NCP2 TASK 1: IT OPERATIONS PLAN MANAGING TECHNOLOGY OPERATIONS AND INNOVATION — C927 PERFORMANCE ASSESSMENT — NCP2 COMPETENCIES 4053.1.1 Operations Alignment 4053.2.1 Resources and Business Processes Management The graduate manages resources and business processes to support an operationally efficient and innovative IT environment. 4053.3.2 Viability Assessment The graduate determines the viability of current and new business processes and tools to support technology operations and innovation in the organization. INTRODUCTION Throughout your career in IT management, you will be asked to develop and improve a company’s IT department to help support the company’s strategic goals and mission. When a new strategic plan is developed by a company, typically the process begins with the CEO and various stakeholders writing strategic goals, with the assistance of subject matter experts from the business. Next, strategic goals are finalized and assigned to team members and others who will formulate solutions to achieve the goals within a specific time frame and budget. Then, operational goals in alignment with the company’s strategic goals and an operations plan will be created. Finally, a workflow to move from the current environment to the future state will be developed. For this assessment, you will create an IT operations plan from the provided strategic goals in the attached “TreasureChest Case Study.” (The case study should be read before beginning this task.) The skills you showcase in your completed IT operations plan will be useful in your career in responding to the demands you will receive from leadership. This IT operations plan may also be added to your portfolio to show to future employers. Read the case study attachment. You will select and record two strategic goals from the case study attachment. You will use the goals to develop IT operational goals and then create an IT operations plan. Record all responses in the attached “IT Operations Plan Template.” SCENARIO You were recently hired as the new Chief Information Officer (CIO) at a SaaS treasury management company, TreasureChest. Your main responsibility is to implement innovative changes and become the direct report for the entire IT department. The CEO has been doing this prior to your hire. The first project the CEO has assigned to you is to produce a new IT operations plan for the company. You have been given the strategic goals for TreasureChest (see attached case study) and need to ensure your IT operational goals are in alignment with the company’s strategic vision and mission.
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