HA605 Unit 3 Case Study.docx - Running head UNIT 2 APPLICATION ASSIGNMENT Westmount Nursing Homes Inc Case#16 HA605 Healthcare Organizational Behavior

HA605 Unit 3 Case Study.docx - Running head UNIT 2...

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Running head: UNIT 2: APPLICATION ASSIGNMENT 1 Westmount Nursing Homes, Inc. , Case #16 HA605 : Healthcare Organizational Behavior and Leadership! Park University
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Running head: UNIT 2: APPLICATION ASSIGNMENT 1 Case Overview Ms. Carpenter is curious as to why her effort to create a culture that embraces total quality management has been unsuccessful and how she might be able to get this initiative back on track. There are some in the organization that recognize the importance of quality management and appear eager to engage in process improvement initiatives, whereas others are less than enthusiastic. Functioning as an external organizational consultant, students are to critically examine the circumstances which led up to the board meeting with Ms. Carpenter. Assuming the board keeps Ms. Carpenter in her current position, and then officially supports the change in corporate culture to one that embraces quality management, what actions should be taken to get the TQM initiative back on track? The students will prepare a formal proposal for Ms. Carpenter that includes a detailed analysis of the circumstances which led the board meeting, and then provide an action plan for getting the quality management initiative back on track. The focus shouldn’t be limited to the TQM initiative, but take a broader look at the leadership and organizational dynamics of Westmount Nursing Home, Inc. Process improvement and TQM Shirley Carpenter came to Westmount 22 months ago to assume the role of president and chief executive officer; she had worked to implement new on quality management (TQM) initiative for the company, which the board members were not too happy about her leadership skills and administrative judgement. Shirley is the kind of leader who is not afraid of making the difficult decisions that went with her job description. She was also recognized as “one of the
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  • Summer '17
  • Brewley

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