279361769-Toyota-Case-Study.docx - TOYOTA 1 Define Total Quality Management(TQM Provide a brief background of the emergence of TQM Total quality

279361769-Toyota-Case-Study.docx - TOYOTA 1 Define Total...

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TOYOTA 1) Define Total Quality Management (TQM). Provide a brief background of the emergence of TQM. Total quality management is based on the principle that every staff has to be committed to ensure high quality output in every aspect of company’s operation. It’s built on the belief that quality is a matter of conforming to customer’s requirement. Total quality management started off as operative work to accept or reject a finished product. It then evolved into a dedicated department to inspect and ensure quality of output. The industrial revolution made a significant boost to quality management as firms produce in bigger scale and the introduction of assembly line, this required them to pay more attention in order to retain quality of their products . With the help of the experts such as Edward Deming and Malcolm Badridge , TQM were further enhanced and popularized. Countries such as Japan were rebuilding their economy also decided to adopt quality management. This led to Toyota to implement quality control into their production.
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  • Fall '19
  • jamka

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