1 term paper sample.docx - TABLE OF CONTENTS CONTENTS 1.0 Case Background 2.0 Case Analysis 3.0 Recommendations References PAGE 1-5 6-8 9-10 10 1.0 Case

1 term paper sample.docx - TABLE OF CONTENTS CONTENTS 1.0...

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TABLE OF CONTENTS CONTENTS PAGE 1.0 Case Background 1-5 2.0 Case Analysis 6-8 3.0 Recommendations 9-10 References 10
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1.0 Case Background VAOS bank is a multinational banking company established in Malaysia over a decade ago. VAOS bank performance had been at the top three in the nation for over past few years as a result of the changing of business strategy and continuous improvement. VAOS bank now focuses on young talents for their management positions as they believe younger generations will bring in new ideas and innovations to the company. Besides that, VAOS had also absorbed a large number of outstanding graduates from overseas to gain more competitive advantages in term of quality of the employee and professionalism. Amy is one of the young employees in VAOS bank. She is a hardworking employee and has a high level of enthusiasm in her work. She always delivers her job within the time frame stipulated with good results. She is well known among her colleague and managers on the persistency on her job. She even managed to persuade a customer for an investment after her colleague has failed to do so. After two years of intense hard work and perseverance, Amy, which is in her late 20’s had been promoted from a personal banker to the Branch Manager of VAOS Bank located in Town P. This was a dream came true for Amy, where she was amongst the youngest Branch Manager in her company. Town P is a small town with a medium population. However, with recent development of the government on this area, Town P is slowly gaining on the development and the number of population is increasing with immigrants from nearby towns. Today is Amy’s first day at work. She had done her research on the organizational structure of the branch in Town P and she thinks that she can handle the branch without any major issues. There are 5 banking staffs in this branch. 1 of them is in charge of the general operations of the branch and the rest are in charge of the sales and marketing activities. Kiwi, Irene, Belle and Sue are in charge of the sales and all of them are in their late 40s. The age gap between Amy and her subordinates is large and she is worried that it might possess a problem to her when dealing with those relatively ‘older’ and more experience staffs. However, Amy had confidence in herself that she is able to handle the situation well given her capabilities. Amy walks into the branch at 8am and the office is still vacant. The official working time for the branch staff is 8.45am, so she decided to take a walk around the office. She noted 1
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that the tables for the branch staff are very messy with all documents scattered around. Some of the documents still contain private and confidential information of the customers! ‘I must ensure that I make them to get rid of this mess!’ she said to herself.
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