PUB_47_Working_well.pdf - Working Well An organisational approach to preventing psychological injury A GUIDE FOR CORPORATE HR AND OHS MANAGERS

PUB_47_Working_well.pdf - Working Well An organisational...

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Working Well An organisational approach to preventing psychological injury A GUIDE FOR CORPORATE, HR AND OHS MANAGERS
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Disclaimer This publication is intended to provide only a summary and general overview of matters of interest. It is not intended to be comprehensive and is not a substitute for independent professional advice. Please contact an appropriate qualified professional person before relying on the contents of this publication. Comcare (and the Safety, Rehabilitation and Compensation Commission) its officers, servants and agents expressly disclaim liability and responsibility in respect to, and accept no responsibility for, the consequences of anything done or omitted to be done to any person in reliance, whether wholly or partly, upon this publication, including but not limited to the results of any action taken on the basis of the information in this publication and the accuracy, reliability, currency or completeness of any material contained in this publication. © Commonwealth of Australia 2008 This work is copyright. Apart from any use as permitted under the Copyright Act 1968 , no part may be reproduced by any process without prior permission from Comcare. ISBN - 1 876 700 777 on-line ISBN - 1 876 700 785 hard copy First Published May 2005 This edition April 2008 Comcare GPO Box 9905 Canberra ACT 2601 Phone 1300 366 979
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Working Well – An organisational approach to preventing psychological injury 3 Contents INTRODUCTION ................................................................................................................................... 4 THE RELATIONSHIP BETWEEN STRESS AND PSYCHOLOGICAL INJURY ......................................... 5 THE COSTS OF STRESS AND PSYCHOLOGICAL INJURY ................................................................... 6 WHAT CAUSES STRESS AND PSYCHOLOGICAL INJURY? ................................................................. 8 UK research ................................................................................................................................ 10 Organisational climate and morale ............................................................................................ 10 Key issues ................................................................................................................................... 12 STEPS IN THE PREVENTION AND MANAGEMENT OF PSYCHOLOGICAL INJURY ........................ 16 BEFORE YOU START ........................................................................................................................... 18 Foster leadership commitment and accountability ................................................................... 18 Build a business case ................................................................................................................. 19 Engage employees .................................................................................................................... 20 STEP 1 – IDENTIFY SOURCES OF POTENTIAL HARM .................................................................... 21 STEP 2 – ASSESS THE RISK ............................................................................................................... 22 STEP 3 – DEVELOP AND IMPLEMENT A PLAN ................................................................................ 23 Address the workplace factors that cause harm ....................................................................... 23 Minimise the impact of stress on employees ............................................................................. 30 Implement effective return to work .......................................................................................... 34 STEP 4 – MONITOR AND REVIEW .................................................................................................... 35 TERMS AND CONCEPTS ................................................................................................................... 39 APPENDIX A: HEALTH AND SAFETY EXECUTIVE (UK) MANAGEMENT STANDARDS .................... 44 APPENDIX B: HEALTH AND SAFETY EXECUTIVE (UK) INDICATOR TOOL ...................................... 47 LIST OF TABLES Table 1: Summary of risk factors ................................................................................................ 9 Table 2: Steps in the prevention and management of psychological injury ............................ 17 Table 3: Work context risks – possible solutions ..................................................................... 25 Table 4: Work content risks – possible solutions ..................................................................... 29 Table 5: Signs that suggest there may be a stress problem .................................................... 31 Table 6: Assisting employees at risk who are not coping ........................................................ 33 Table 7: Evaluation design and methods ................................................................................. 39
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Working Well – An organisational approach to preventing psychological injury 4 Introduction Many employees will at times feel that they are not coping well at work for a variety of reasons.
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