Customer satisfaction survey.docx - 1 Customer satisfaction survey Harrison Weru SPSS 2 Customer satisfaction survey Objectives of the questionnaire

Customer satisfaction survey.docx - 1 Customer satisfaction...

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1 Customer satisfaction survey Harrison Weru SPSS
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2 Customer satisfaction survey Objectives of the questionnaire Evaluate level of customer satisfaction at the university Determine customer specifications Determine customer preferences, suggestions, and ideas Realize effects of the products to the customer The primary customers of MKU include students who can be categorized as external customers and staffs falling on internal customers. Questionnaire BIODATA 1. Type of customer (tick where appropriate) Staff Student 2. If you tick staff in the previous question, what category of staff Teaching Non-teaching 3. Type of employment Contract Permanent Any Other 4. Gender Male Female 5. Age Below 20 years Between 21-35 years
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3 Between 36-50 years Above 51 years 6. If student, indicate your level of education First year Second year Third year Fourth year 7. State your faculty ……………… ........................................................................................................................ ................................................................................................................................................ .............. 8. Nationality ………………………………………………………………………..
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