Task 2 Customer Service Project.docx - Assessment Task 2 – Customer Service Project Email to head business coach requesting further information to

Task 2 Customer Service Project.docx - Assessment Task 2...

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Assessment Task 2 – Customer Service Project Email to head business coach requesting further information to pass onto customer From: Rutchaneewan Customer Service/Administration Officer To: Head business coach of Aus Biz Coaching Date: 15 Jun 2018 Subject: Requesting further information to pass onto customer Dear Head business coach By this email, we need some relevant support information to answer customer requirement. Two customers are Jason Smith and Samiya Santos. 1. Jason Smith, CEO Oztech Electrics He is interested in obtaining business coaching for a range of areas including leadership, marketing and time management and particularly interested in business partnerships. Jason’s business is an electrical contracting business; he has a small team of staff. He has limited time and would prefer to be able to able to receive coaching for a limited time per week and preferably on-line and he had a limited budget and wants to know if any discounts are available. He is interested in starting coaching sessions early next year. He’d like to read some material prior to the coaching session; he wants to buy the Business Solutions book. He is interested in finding out about any events that he could attend but doesn’t want to commit to anything at this stage. Finally, could you please consider the appropriate time for appropriate coaching course and discount rate him? 2. Samiya Santos, Samiya Designs Samiya has recently set up an on-line retail business, selling handmade designer clothes. She is the sole business operator. She wants to improve her English language that is her second language and she is worried about understanding technical concepts. She wants to book in for the one to one coaching sessions. She wants an immediate appointment. Her main area of interest is marketing, especially social media marketing.
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