Task 1 Written Questions.docx - Assessment Task 1 – Written Questions Provide answers to all of the questions below 1 What is the Australian Consumer

Task 1 Written Questions.docx - Assessment Task 1 –...

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Assessment Task 1 – Written Questions ______________________ Provide answers to all of the questions below: 1. What is the Australian Consumer Law? Answer: The Australian Consumer Law (ACL) is the national law for fair trading and consumer protection, which applies across Australia. The ACL came into force on 1 January 2011. The ACL provides a range of specific obligations in relation to unfair practices, consumer transactions and safety of products and product related services. 2. List two areas that the Australian Consumer Law covers? Answer: 1. unfair contract terms, covering standard form consumer contracts 2. consumer rights when buying goods and services 3. product safety 4. unsolicited consumer agreements covering door-to-door sales and telephone sales 5. lay-by agreements 3. What is the primary responsibility of the Australian Competition and Consumer Commission? Answer: The Australian Competition and Consumer Commission (ACCC) is an independent authority that promotes competition and honesty between businesses and consumers. The ACCC's primary responsibility is to ensure that individuals and businesses comply with Australian competition, fair trading, and consumer protection laws administered under the Competition and Consumer Act 2010. Under this Act, the ACCC's role is to: inform and educate businesses about their responsibilities under the Act when making monetary claims, including providing guidance raise awareness amongst consumers about their rights under the Act, and investigate and, where appropriate, take action against businesses who engage in practices that contravene the Act. 4. Why is it unlawful for a business to state that no refunds are provided? Answer: Because it implies that it will not be possible to get a refund under any circumstance even when there is a major problem with the goods. 5. Discuss in around a paragraph whether consumers are legally entitled to a refund or replacement if they change their mind? Answer: Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. Some stores and chains have an in-store policy to offer a refund, exchange or credit note if a customer changes their mind. If so, this policy should be clearly displayed at the point of sale or included on the business’ website (if it has one), so customers can read it before buying. Stores that have such policies must abide by them. It is okay for an in-store policy to have some limits, such as: 'No change-of-mind refunds on sale items' 'No change-of-mind refunds after seven days'.
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However, the in-store policy cannot take away the customer’s rights under the Australian Consumer Law. If a store does not have a change of mind policy, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
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