Week 2 Diversity _ Race

Week 2 Diversity _ Race - Diversity (Chapter 1 pages 8-10)...

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Diversity (Chapter 1 pages 8-10) Diversity takes many forms. Surface level diversity —observable demographic or physiological differences in people, such  as their race, ethnicity, gender, age, and physical disabilities.  The Hispanic population is growing at a significant rate, it recently replaced African Americans  as the second largest ethnic group; and in 50 years one in four Americans will be Hispanic. Women now account for nearly half of the paid workforce in the US, more than double the rate  from a few decades ago.  Deep-level diversity— the differences in the psychological characteristics of employees,  including personalities, beliefs, values and attitudes. Cannot be seen except through a person’s  decisions, statements, and actions. See page 9 for the chart of primary and secondary dimensions of workplace diversity. Both  primary and secondary dimensions affect deep-level diversity.  Deep level diversity can be seen in the different attitudes and expectations held by employees  across generational cohorts. There are significant differences between Baby Boomers,  Generation X, and Generation Y employees. Consequences of Diversity Can improve decision making and team performance on complex tasks Can provide better customer service Can take longer to become a high performance team Can have communication problems Chapter 14 (p. 420-421) Outline Story-Team Diversity Challenges Students in Shell’s Gourami Business Challenge -Royal Dutch/Shell believes that interviews are not the best way to determine a job applicant’s  technical skill or teamwork abilities.
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-They launched the Shell Gourami Business Challenge for university students in which students  are split into departmental teams (exploration, production, refining operations, manufacturing,  human resources, finance, sales, and marketing).  -Teams develop business plans and present them to Gourami’s board of directors where the  directors assess each student. -Team skills were vital to help students work with people from different specializations and  different disciplines Team Diversity Teams require members who are motivated to remain team members -employee’s with high collectivist orientation (those who value group goals more than  their own personal goals) perform better in work teams -possess valuable skills and knowledge for team’s objectives, work well with others,  strong social skills and emotional intelligence Homogeneous Teams vs. Heterogeneous Teams Homogeneous Teams -include members with common technical expertise, demographics, ethnicity,  experiences, and values -experience higher satisfaction, less conflict, and better interpersonal relations
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Week 2 Diversity _ Race - Diversity (Chapter 1 pages 8-10)...

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