Week 2 Diversity _ Race - Diversity(Chapter 1 pages 8-10...

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Diversity (Chapter 1 pages 8-10) Diversity takes many forms. Surface level diversity —observable demographic or physiological differences in people, such  as their race, ethnicity, gender, age, and physical disabilities.  The Hispanic population is growing at a significant rate, it recently replaced African Americans  as the second largest ethnic group; and in 50 years one in four Americans will be Hispanic. Women now account for nearly half of the paid workforce in the US, more than double the rate  from a few decades ago.  Deep-level diversity— the differences in the psychological characteristics of employees,  including personalities, beliefs, values and attitudes. Cannot be seen except through a person’s  decisions, statements, and actions. See page 9 for the chart of primary and secondary dimensions of workplace diversity. Both  primary and secondary dimensions affect deep-level diversity.  Deep level diversity can be seen in the different attitudes and expectations held by employees  across generational cohorts. There are significant differences between Baby Boomers,  Generation X, and Generation Y employees. Consequences of Diversity Can improve decision making and team performance on complex tasks Can provide better customer service Can take longer to become a high performance team Can have communication problems Chapter 14 (p. 420-421) Outline Story-Team Diversity Challenges Students in Shell’s Gourami Business Challenge -Royal Dutch/Shell believes that interviews are not the best way to determine a job applicant’s  technical skill or teamwork abilities.
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
-They launched the Shell Gourami Business Challenge for university students in which students  are split into departmental teams (exploration, production, refining operations, manufacturing,  human resources, finance, sales, and marketing).  -Teams develop business plans and present them to Gourami’s board of directors where the  directors assess each student. -Team skills were vital to help students work with people from different specializations and  different disciplines Team Diversity Teams require members who are motivated to remain team members -employee’s with high collectivist orientation (those who value group goals more than  their own personal goals) perform better in work teams -possess valuable skills and knowledge for team’s objectives, work well with others,  strong social skills and emotional intelligence Homogeneous Teams vs. Heterogeneous Teams Homogeneous Teams -include members with common technical expertise, demographics, ethnicity,  experiences, and values
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern