Chapter 4: Workplace Emotions and Attitudes:
- psychological and physiological and behavioral episodes experienced toward an
object, person, or event that create a state of readiness.
People experience numerous emotions in the workplace
6 main emotions – anger, fear, joy, love, sadness, and surprise.
represent the cluster of beliefs, assessed feelings, and behavioral intentions toward a
person, object, or event.
Attitudes include three components:
– established perceptions about the attitude object – what you believe to be
– represent your positive or negative evaluates of the attitude object.
– represent your motivation to engage in a particular behavior
with respect to the attitude object.
– a psychological tension that occurs when we perceive an inconsistency
between our beliefs, feelings, and behaviors.
Behavior is usually the most difficult element to change, so we change our perceptions
or feelings about the situation.
- refers to the effort, planning, and control needed to express
organizationally desired emotions during interpersonal transactions
- the conflict between required and true emotions
A significant cause of stress and job burnout
– thinking through and acting out behaviors that reflect the required
emotions even though you hold very different emotions.
– involves changing your true emotions to meet the job requirements.
Rather than having a conflict between your required and true emotions, deep acting
involves shifting your true emotions so they are compatible with your required
– The ability to perceive and express emotion, assimilate emotion in
thought, understand and reason with emotion, and regulate emotion in oneself and others.
E.I. can be organized into four dimensions representing the recognition of emotions in
ourselves and in others:
– Refers to having a deep understanding of one’s own emotions as
well as strengths, weaknesses, values, and motives.
– Represents how well we control or redirect our internal states,
impulses, and resources.
– Mainly about empathy – having understanding and sensitivity to
the feelings, thoughts, and situation of others.
– Managing other people’s emotions. The highest level of
EI because it requires all three other dimensions.
– represents a person’s evaluation of his or her job and work context.
Job satisfaction is the most widely studied attitude in organizational behavior.
Exit-voice-loyalty-neglect (EVLN) model