Week 4 Attitudes _ Stress

Week 4 Attitudes _ Stress - Textbook Review Chapter 4:...

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Textbook Review Chapter 4: Workplace Emotions and Attitudes: Emotions - psychological and physiological and behavioral episodes experienced toward an object, person, or event that create a state of readiness. People experience numerous emotions in the workplace o 6 main emotions – anger, fear, joy, love, sadness, and surprise. Attitudes represent the cluster of beliefs, assessed feelings, and behavioral intentions toward a person, object, or event. Attitudes include three components: o 1) Beliefs – established perceptions about the attitude object – what you believe to be true. o 2) Feelings – represent your positive or negative evaluates of the attitude object. o 3) Behavioral Intentions – represent your motivation to engage in a particular behavior with respect to the attitude object. Cognitive Dissonance – a psychological tension that occurs when we perceive an inconsistency between our beliefs, feelings, and behaviors. o Behavior is usually the most difficult element to change, so we change our perceptions or feelings about the situation. Emotional Labor - refers to the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions Emotional Dissonance - the conflict between required and true emotions o A significant cause of stress and job burnout o Surface Acting – thinking through and acting out behaviors that reflect the required emotions even though you hold very different emotions. o Deep Acting – involves changing your true emotions to meet the job requirements. Rather than having a conflict between your required and true emotions, deep acting involves shifting your true emotions so they are compatible with your required emotions. Emotional Intelligence – The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others. o E.I. can be organized into four dimensions representing the recognition of emotions in ourselves and in others: o 1) Self-Awareness – Refers to having a deep understanding of one’s own emotions as well as strengths, weaknesses, values, and motives. o 2) Self-Management – Represents how well we control or redirect our internal states, impulses, and resources. o 3) Social Awareness – Mainly about empathy – having understanding and sensitivity to the feelings, thoughts, and situation of others. o 4) Relationship Management – Managing other people’s emotions. The highest level of EI because it requires all three other dimensions. Job Satisfaction – represents a person’s evaluation of his or her job and work context. o Job satisfaction is the most widely studied attitude in organizational behavior. Exit-voice-loyalty-neglect (EVLN) model
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This note was uploaded on 04/02/2008 for the course PSYCH 260 taught by Professor Akutsu during the Spring '08 term at University of Michigan.

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Week 4 Attitudes _ Stress - Textbook Review Chapter 4:...

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