Chapter 5 Presentation - a. How would you feel? b....

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Chapter 5 – Listening 45 Minute Presentation Outline 1. Go over the HURIER model w/ the class. a. have them fill the test out right when they walk in the door. b. Hearing c. Understanding d. Remembering e. Interpreting f. Evaluating g. Responding Give the definitions quickly, read them aloud. All of the terms in listening are pretty easy to grasp. 2. Four Different Kinds of Listeners: Do the quiz for listening profiles a. People-Oriented Listeners b. Action-Oriented Listeners c. Content-Oriented Listeners d. Time-Oriented Listeners 3. Listening Barriers: Examples given to us, acted out by team members a. Self Absorption or Conversational Narcissism b. Emotional Noise c. Differing Speech Rate and Through Rate d. Criticizing the speaker e. Shifting Attention f. Information Overload g. External Noise h. Listener Apprehension 4. How to improve your listening skills: a. Stop b. Look c. Listen d. Ask Questions e. Paraphrasing 5. Improve Empathetic Listening and Responding skills:
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Unformatted text preview: a. How would you feel? b. Paraphrase emotions 6. Responding to Confirm or Disconfirm: Once again, act out the different actions through role play. a. Provide confirming responses i. Direct Acknowledgment ii. Agreement about Judgments iii. Supportive Response iv. Clarifying Response v. Expression of Positive Feeling vi. Compliment b. Avoid disconfirming responses i. Impervious Response ii. Interrupting Response iii. Irrelevant Response iv. Tangential Response v. Impersonal Response vi. Incoherent Response vii. Incongruous Response 7. Improving Critical Listening Skills a. Identify Useful and Flawed Information b. Avoid Jumping to Conclusions 8. Improving your Responding Skills a. Provide Well-Timed Responses b. Provide Usable Information c. Avoid Unnecessary Details d. Be descriptive Rather Than Evaluative...
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This note was uploaded on 04/02/2008 for the course CTAC 225 taught by Professor Clark during the Winter '08 term at Eastern Michigan University.

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Chapter 5 Presentation - a. How would you feel? b....

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