Diagrama de pareto 1.xlsx - Durante un mes recopilamos los siguientes datos No conformidad(Problema Mal servicio en la cafeteria central de la

Diagrama de pareto 1.xlsx - Durante un mes recopilamos los...

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CAUSAS FRECUENCIA Mala administracion 53 Personal ineficiente 49 Mala atencion 47 Precios altos 39 Mal uso de la cafeteria 15 M preparacion alimentos 14 Baños en mal estado 12 Falta de adecuacion 9 Falta de planeacion 8 Falta de revision 7 Otros 3 256 No conformidad (Problema): Mal servicio en la cafeteria central de la Universidad de Cordoba. Las posibles causas de este problema se presentan a continuación: -Mala atencion -Mala administracion -Mal uso de la cafeteria por parte de los estudiantes -Falta de adecuacion -Baños en mal estado -Personal ineficiente, no capacitados -Mala preparacion de alimentos -Precios altos -Falta de planeacion -Falta de revision -Otros Durante un mes recopilamos los siguien Mal a a dmini stra ci on Person al inefi ciente Mal a at encion Prec ios altos Mal uso de la c af ete ria M preparacio n al imentos Baños en mal es tado Falta de adecuacion Falta d e planeaci on 0 20 40 60 80 100 120 140 160 180 200 220 240 260 21% 40% 58% 73% 79% 85% 89% 93% 80% 80% 80% 80% 80% 80% 80% 80% Grafico de ParetoCausas del mal servicio de la cafeteria centr FRECUENCIA % ACUMULADO 80-20 Linea
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SUMA ACUMULADA &RELATIVO % ACUMULADO 80-20 53 21% 21% 80% 102 19% 40% 80% 149 18% 58% 80% 188 15% 73% 80% 203 6% 79% 80% 217 5% 85% 80% 229 5% 89% 80% 238 4% 93% 80% 246 3% 96% 80% 253 3% 99% 80% 256 1% 100% 80% Muchos triviales, pocos vitales
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