Mod3Quiz.docx - Question 1 Incorrect 0 points out of 1 Flag question Question text Which of the following items would be categorized as operations

Mod3Quiz.docx - Question 1 Incorrect 0 points out of 1 Flag...

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Question 1 Incorrect 0 points out of 1 Flag question Question text Which of the following items would be categorized as operations management concepts? (Select all that apply.) Select one or more: a. Personnel records b. Production process reviews c. Customer service metrics d. Financial analyses Feedback The correct answers are: Production process reviews, Customer service metrics, Financial analyses Question 2 Correct 1 points out of 1 Flag question Question text Why might staffing schedules impact an organization's operational success? Select one: a. Business structure includes organization charts b. Job descriptions may vary
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c. This ensures there are adequate human resources to meet demand d. Operational success depends on synergy Feedback The correct answer is: This ensures there are adequate human resources to meet demand Question 3 Incorrect 0 points out of 1 Flag question Question text Alan is analyzing whether or not a revision of his company's labor force is necessary. His organization sells coffee to local retail organizations, and it also operates a coffee shop in their plant for employees and guests. When the business opened, he had 12 employees – three office staff personnel and nine staff who worked in the area where the coffee beans are roasted, packed, and put into trucks for distribution to customers. His business has grown from $1 million in sales to $1.5 million. What advice would you give him? Select one: a. Initiate a system to objectively measure employee performance prior to making the changes b. If the customers are satisfied, there is no need to make drastic organizational changes c. Consider modifying training requirements d. Adding additional staff may be all that is needed Feedback The correct answer is: Initiate a system to objectively measure employee performance prior to making the changes Question 4 Incorrect 0 points out of 1 Flag question Question text
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Marge is an efficiency expert who specializes in how hospital emergency rooms are organized. She is a contractor with a good reputation and frequently travels to different states to work on projects. Which of the following items are tools she might use when analyzing a client hospital's emergency room operations? (Select all that apply.) Select one or more: a. Organization's strategic plans b. Patient intake process c. Public health regulations d. Managers' educational background and experience Feedback The correct answers are: Organization's strategic plans, Patient intake process, Public health regulations Question 5 Incorrect 0 points out of 1 Flag question Question text Marge is an efficiency expert who specializes in how hospital emergency rooms are organized. She is a contractor with a good reputation and frequently travels to different states to work on projects.
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  • Spring '12
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