CH 4 HRM.docx - PART ONE WORK FLOW ANALYSIS Inputs Raw Inputs Proper training and shadowing on how to work at the drive thru and be a cashier Equipment

CH 4 HRM.docx - PART ONE WORK FLOW ANALYSIS Inputs Raw...

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PART ONE: WORK FLOW ANALYSIS Inputs Raw Inputs Proper training and shadowing on how to work at the drive thru and be a cashier. Equipment Headphone, mic, video to see cars in the drive thru, computer screen, and keyboard to type order. Human Resources Good memory, social skills, good personality, friendly, and a fast work ethic. o Activities Taking orders properly and entering them in properly for the drive thru worker. Handling cash or credit card machine properly for the cashier. Properly relying information to the cooking line once getting an order. o Outputs Interview process and training on how to work the drive thru and be a good cashier.
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PART TWO: O*NET ONLINE OCCUPATION SEARCH Preliminary Job Description/Job Specification for a Customer Service Rep at a national credit card company TASKS, DUTIES AND RESPONSIBILIES : - GOOD COMMUNICATION SKILLS VIA PHONE AND IN PERSON - TRAINING IN DIFFERENT DATABASES - FOLLOW UP WITH CUSTOMERS - RESOLVING CUSTOMER COMPLAINTS -
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  • Spring '19
  • jane murtaugh

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