HBO (WORKPLACE EMOTIONS AND ATTITUDES).pptx - WORKPLACE EMOTIONS AND ATTITUDES EMOTIONS IN THE WORKPLACE EMOTION psychological behavioral and

HBO (WORKPLACE EMOTIONS AND ATTITUDES).pptx - WORKPLACE...

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WORKPLACE EMOTIONS AND ATTITUDES
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EMOTION - psychological, behavioral and physiological episodes experienced toward an object, person or event that create a state of readiness. EMOTIONS IN THE WORKPLACE 11-04-12
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TYPES OF EMOTIONS
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EMOTIONS, ATTITUDES AND BEHAVIOR ATTITUDES - represent the cluster of beliefs, assessed feelings and behavioral intentions towards a person, object or event. 11-04-12
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3 COMPONENTS OF ATTITUDES Beliefs are your established perceptions about the attitude object-what you believe to be true. Feelings represent your positive or negative evaluations of the attitude object. Behaviora l- intentions represent your motivation to engage in a particular behavior with respect to the attitude object.
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Model of emotions, attitudes and behavior
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Emotions, Attitudes, and Behavior How emotions influence attitudes: 1. Feelings and beliefs are influenced by cumulative emotional episodes (not just evaluation of beliefs) 2. We ‘listen in’ on our emotions Potential conflict between cognitive and emotional processes Emotions also directly affect behavior e.g. facial expression
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COGNITIVE DISSONANCE A condition whereby we perceive an inconsistency between our beliefs, feelings, and behavior.
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EMOTIONAL LABOR Effort, planning and control needed to express organizationally desired emotions during interpersonal transactions.
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