MG395 Week 4 Discussion.docx - Hello everyone Social skills also referred to as interpersonal skills are the skills individuals use to communicate and

MG395 Week 4 Discussion.docx - Hello everyone Social skills...

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Hello everyone, Social skills also referred to as interpersonal skills, are the skills individuals use to communicate and interact with each other. It may be both verbally and non-verbally, through gestures, body language and our personal appearance. Social skills can be learnt and improved with practice. In my opinion, social skills are of great importance in the workplace today. For the reason that computers are still very poor at simulating human interaction. The most important social skills individuals should always use in a workplace are: Active Listening - being fully engaged while listening to someone talk, giving them eye contact, nodding when you agree, and occasionally asking clarifying questions to make sure you understand. Empathy is having the ability to understand and relate to the feelings and concerns of others. Empathy helps to develop strong relationships with people as they feel that you understand them and they are comfortable around you. This is critical when dealing with customers who come with
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  • Winter '14
  • Prof. Sepulveda

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