CGE17413_HCS_Lect5.pdf - CGE17413 Human Communication in Society LECTURE 5 EFFECTIVE LISTENING This is a modified version of lecture originally

CGE17413_HCS_Lect5.pdf - CGE17413 Human Communication in...

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LECTURE 5: EFFECTIVE LISTENING Human Communication in Society CGE17413 This is a modified version of lecture originally developed by Ms. Rebecca LAU.
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Intended Lecture Outcomes After this lecture, students should be able to: 1. Define effective listening; 2. Identify five stages of effective listening; & 3. Acquire tips for empathetic listening.
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THINK! How many “ears” do we have? How many “mouths” do we have?
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What is Effective Listening? The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.
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Hearing vs Listening Hearing ¡ Physical process of letting in auditory stimuli, but WITHOUT TRYING TO UNDERSTAND THAT STIMULI Listening ¡ Dynamic, transactional process of receiving, responding to, recalling, and rating, stimuli and/or messages from another
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Four Rs in Listening R eceiving ¡ The verbal and nonverbal acknowledgement of communication R ecalling ¡ Understanding a message, storing it for future encounters R esponding ¡ Giving feedback to another communicator in an interpersonal communication process R ating ¡ Evaluating or assessing a message
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How Good a Listener Are You?
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How Good a Listener Are You? All ways are appropriate at times and all ways are inappropriate at times. It depends . So, the only responses that are really inappropriate are “always” and “never”. Effective listening is listening that is appropriate to the specific communication situation .
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The Importance of Listening: Professional and Relationship Benefits Effective listeners are more likely to emerge as group leaders, salespeople, managers, and health care workers We spend more time listening than engaging in any other communicative activity What’s yours?
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The Importance of Listening: Professional and Relationship Benefits Effective listening leads to numerous benefits including the following abilities: to learn: ¡ to acquire knowledge of others, the world and yourself; to avoid problems and difficulties; to make more reasoned and reasonable decisions to relate: ¡ you are more likely to gain social acceptance if you are an attentive and supportive listener to influence: ¡ people are more likely to respect and follow those they feel have listened
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