Computer Apps Final Review.docx - Theory Review Directions...

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Theory Review Directions: Type your answers to the following questions in Microsoft Word. You may use your notes, Microsoft Help, the internet, or the Century 21 textbook to find your answers. Document Formatting 1. What is the difference between an attachment and an enclosure? - An attachment is a document that is part of a business letter . It adds or further describes the information within the letter. - An enclosure is a document that is in addition to the business letter . It can stand alone as its own document and does not require a business letter to explain what the document is or how to interpret it. 2. List the 7 parts of a business letter in order. - Date: The date is put at the top of the page for any business communication. The date is a critical piece of information documenting when the correspondence was sent. This is important for correspondence that may be kept for future reference. - Address: The address of the person receiving the correspondence includes formal name, street address, city, state and zip code. It is critical to double check the spelling of the person’s name. A misspelled name is careless, unprofessional, and can negatively impact the response to the letter. - Salutation: The salutation is the formal way of addressing the person. Common salutations are Dear or To Whom It May Concern. This should include taking the time to identify the person’s most commonly used name. For example, if the person’s name is Robert, try to find out if he goes by Robert, Rob, or Bob. Some people have sensitives to what name is used in addressing them. - Introduction: The first few sentences of a letter are introductory in nature. The introduction section introduces the subject of the letter. It is a summary in a sentence or two that explains the goal of the letter is. For example, “I am writing today to further explore a vendor relationship with XYZ Corporation.” - Body: The body of the letter is where the bulk of information is shared. The body of the letter explains in detail all aspects of what is being communicated. This would include info about the info being shared. - Closing: The closing of the letter summarizes what the letter was about and say next steps or action item. This section gives the reader a heads up that the communication is coming to a close. - Signature: The signature section has a complimentary closing. Examples are Sincerely, Warmest Regards, Respectfully Yours, Very Truly Yours, or Cordially Yours. Be sure to gauge the audience when selecting a complimentary closing. After the complimentary closing, space is left for the signature that goes above the typed name and title of the person sending the letter. 3. What is a margin? - Invisible Lines that keep text away from the edge of the page. Normally in a word document there are margins at the top, bottom, left, and right sides of the page.
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4. What is the top margin of a memo?
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