CGE17413_HCS_Lect9.pdf - CGE17413 HUMAN COMMUNICATION IN SOCIETY Organizational Culture and Communication LECTURE 9 Key Concepts — Culture —


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LECTURE 9 C G E 1 7 4 1 3 H U M A N C O M M U N I C A T I O N I N S O C I E T Y Organizational Culture and Communication
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Key Concepts Culture Organizational culture ¡ Values, rituals, heroes, and symbols How culture affects individuals? ¡ Conformity ¡ Groupthink How bad behaviour turns into culture? ¡ Normalization of deviance
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How are the two organizations different? They are really challenging us; we must plan our strategy! Damn it! How dare they! Kick their ass.
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A. What is Organizational Culture? Organizational culture = How things are typically done in the organization These are typical ways we think, do and feel in this organization. Shared beliefs, values, and behaviour
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Organization Culture The “ shared ” style of how people in the organization ¡ Do ¡ Talk ¡ Wear ¡ Work ¡ Believe ¡ Consider “important” to their work and life In some organizations, the following behaviors are common, considered “normal” and acceptable Easily observable
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In some organizations, people chat during work hours In some organizations, no talking during work In some meetings, people just jot notes and don’t ask questions In some meetings, people actively exchange ideas
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In some organizations, people work till late In some organizations, people talk equally In some organizations, subordinates have to salute to bosses In some organizations, people leave at 5 pm
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Why is Culture Important? Culture Staff motivation and communication How problems are solved vs vs
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Components of Culture Core and intangible More observable Symbols Heroes Rituals Values
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Hofstede’s Onion Model of Organizational Culture Symbols Heroes Rituals Values Expressed through Strengthen But improper symbols, heroes, and rituals may also weaken values
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1. Values In relation to customers ¡ Quality (Toyota) ¡ Service excellence (Marks and Spencer) ¡
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