BIBLIOGRAPHY.docx - BIBLIOGRAPHY Books Bagozzi R P(2010 “The self-regulation of attitudes intentions and behavior” Social Psychology Quarterly Vol

BIBLIOGRAPHY.docx - BIBLIOGRAPHY Books Bagozzi R P(2010...

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BIBLIOGRAPHY Books: Bagozzi, R. P. (2010), “The self-regulation of attitudes, intentions, and behavior”, Social Psychology Quarterly, Vol. 55 Ehsani M (2013). Analysis of Preventive Factors in Physical Activities. Howat. Gary. James Absher. Gary Crilley and Ian Milne. (2009). “Measuring customer service quality in sports and leisure centres”. Managing Leisure. Vol. 1. James R. Evans and Williams M. Linasay (2014) Total Quality Managament Lin, C (2009) Total Quality Management and Customer Satisfaction Nigel F. Piercy, (2012) "The effects of customer satisfaction measurement: the internal market versus the external market", Marketing Intelligence & Planning, Vol. 14 Iss: 4, pp.9 – 15 Nigel Hill, Greg Roche & Rachel Allen. 2013. Customer Satisfaction: The customer experience through the customer’s eyes. Philip Kotler and Kevin Lane Keller (2012) Marketing Management 12th edition Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler. 2011. Services Marketing: Integrating Customer Focus Across the Firm. 4 th edition.
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Unpublished Undergraduate Thesis Factors affecting the satisfaction of male bodybuilding customers in Lucban Quezon (2009) by: Escalanda, E. Manlugon., and Jinayon, A. Fernan. Published Thesis Customers Satisfaction and Service Quality at Public and Private Gyms by Mavridou Foteini & Tsalikioti Eirini (2013) Drivers of customer satisfaction in the fitness club industry by Deoparte, A. I., Manalo, G. A (2010)
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APPENDICES
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APPENDICE A Ms. Juliet Fernandez BPLO Chief Lucena City Hall
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