Unformatted text preview: Serving 68 million customers daily. IMPLEMENTATION OF JIT McD’s doesn’t begin to cook its orders until a customer has placed a specific order Sophisticated burger-making technology (including a record-breaking bun toaster ) Reduction in wastage McD’s is able to make food fast enough to wait until it’s been ordered CRITERIA FOR SUCCESS 03 01 04 02 SERVICE QUALITY PEOPLE FOOD PREPARATION RESULT Improved Quality The burgers are prepared freshly and hence the quality has improved. Customer Service As the burger is made only after the order is placed, making special orders is not an issue. Cost Reduction Due to significant reduction in wastage as uncooked material has a higher shelf life Reduction in waiting Customer’s waiting time reduce 11 min to just 1 and half min. Contents Here Thank You...
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- Spring '18