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EEI View History Bookmarks Window Help Review Tail Submission: Quiz l3 (Che 1B: , MGT312'4U_... ﬂ torocsudhed u C Question 1 0.2 out of 0.2 points Which of the following tactics for overcoming resistance to change is most likely to be beneﬁcial when employees' fear and anxiety are
I a high? Selected Answer: a building support and commitment
implementing changes fairly
manipulation 0 building support and commitment Response When employees‘ fear and anxiety are high, counseling and therapy, new-skills training, or a short paid leave ofabsence
Feedback: may facilitate adjustment. These are the various ways of building support and commitment. Question 2 0.2 out of 0.2 points Which of the following is the ﬁrst step in Kotter's eight-step plan for implementing change? Selected Answer: 0 Establish a sense of urgency by creating a compelling reason for why change is needed.
Plan for, create, and reward short-term "wins" that move the organization toward the newvision. Create a new vision to direct the change and strategies for achieving the vision. Communicate the vision throughout the organization. 0 Establish a sense of urgency by creating a compelling reason for why change is needed. Form a coalition with enough power to lead the change. Response The ﬁrst step in Kotter's eight-step plan for implementing change is establishing a sense of urgency by creating a Feedback: compelling reason forwhy change is needed. Question 3 0.2 out of 0.2 points ...
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- Fall '08