Final Case Study Proposal (1).pdf - Running Head RESOLUTE...

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Running Head: RESOLUTE WINERY PROPOSAL Resolute Winery Proposal Joseph Chimienti, Daniel Washington, Saimah Syeda Touro College
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RESOLUTE WINERY PROPOSAL Final Case Study Proposal Overview: We are suggesting a whole organization intervention at Resolute Winery, where employee satisfaction, employee engagement, and employee turnover are prevalent issues. Interventions are required at Resolute Winery at the organization and team level. We believe that the hierarchical organizational structure, lack of cross training, and rigid job roles are underlying issues that have not been recognized. Currently, the winery has a functional structure that we want to suggest redesigning into a more boundaryless and process structure. Employees at Resolute Winery seemed to be disengaged, distracted, and distant during our initial observation - which we think is most likely the cause of a lack of autonomy, trust, and teambuilding. We heard disappointment and irritation in employees’ tone of voice regarding their job duties during our initial visit as customers. Moreso, particularly during our observation in the staff meeting there was a great sense of hesitation in one employee’s voice when asking the manager a simple question. In this proposal, we will highlight the services we would like to provide and explain why they will be beneficial for the client, the employees, and the winery overall. We are proposing holding a Workout intervention to provide all the members of the winery a chance to get together and develop solutions for the issues around communication, lack of autonomy, and organizational structure. Summary of Proposed Services: Data Collection Job Satisfaction Survey by Paul Spector The JSS will help us understand how the employees at Resolute Winery feel about their role and how satisfied or dissatisfied they are with their current position at work. Big Five Personality Trait Assessment Evaluating the employees’ Big Five personality traits will allow us to use those results to assess if there is a correlation between individuals with certain personality traits and their job satisfaction or if it’s overall the same across the board. For the purpose of the intervention, we will also put individuals together in a group based on their results from the Big 5 assessment. Request for sales reports from the past 3 years
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RESOLUTE WINERY PROPOSAL Access to sales reports will help us understand how well the winery’s products have been doing and if there are any issues stemming from the relationship between sales and customer service. Individual Interviews Interviewing each employee will be an effective way to learn about each individual’s perspective on their role and the organization’s structure.
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