CMN 102 Exam 3 Study Guide (2019).docx - CMN 102 Exam#3 Study Guide Important Reminder Length of the content/number of the bullet points does not

CMN 102 Exam 3 Study Guide (2019).docx - CMN 102 Exam#3...

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CMN 102 Exam #3 Study Guide Important Reminder: Length of the content/number of the bullet points does not necessarily reflect how many questions there will be from each lesson. Lecture Topics Lesson 1: Group Communication 1. What is small group cx 2. Working in small groups a. Advantages b. Disadvantages 3. Why enter a group a. Maslow’s Hierarchy of Needs 4. Group formation a. Factors influencing group selection b. Tuckman’s approach c. Cragen and Hall 5 central roles d. What makes an effective leader? e. Three leadership styles f. Groupthink i. What it is ii. How to avoid it iii. Case study example 5. Decision-making a. Methods of decision making b. 5 steps to make decision i. Identify and define problem ii. Analyze problem iii. Generate several solutions iv. Select solution v. Test and implement solution c. Issues interfering with making good decisions 6. Conflict a. What is conflict b. Myths about conflict c. Types of conflict 1
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Lesson 2: Organizational Communication 1. Introduction: Definition 2.
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