skills paper.rtf - Part 1 The Value Of Active Listening...

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Part 1: The Value Of Active Listening Judy Willis - Although this article is specifically talking about a teacher's experience learning how to actively listen I feel that it works well for my career choice as well. I have to talk to and help clients each and every day. Most of them are confused about what's happening in their homes, frustrated with the steps that have to be taken to make sure everything is done correctly, and almost always have questions/concerns. I have always struggled with actively listening to the clients and have instead always had a FAQ running through my brain to be prepared with textbook answers to all of their questions. This article has given me a lot of really useful information that I think will help me build a much better rapport with them while in their homes. The main points of active listening that the article touches on are: suspending judgement, focusing on the speaker, and not interupting. Suspending judgement is a rough one for me, as I said above I normally assume I know what the question is and have an answer ready. I need to take the time to make sure my answer is accurately answering their question instead of throwing information at them that they may not need/want. Focusing on the speaker means to maintain eye contact but also be aware of their facial expressions, posture, and position. As we've learned in the demonstration videos last week, all of these nonverbal cues can tell you a lot about what someone is feeling/communicating. Not interupting is the last point that is touched in the article. This
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