Hasek_Unit3 GP1.docx - Scenario 1 Close-ended Questions 1 Is the PC yours or someone else’s 2 Were you connected to WIFI when the crash happened 3

Hasek_Unit3 GP1.docx - Scenario 1 Close-ended Questions 1...

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Scenario 1: Close-ended Questions: 1. Is the PC yours or someone else’s? 2. Were you connected to WIFI when the crash happened? 3. Have you pressed any keys on the keyboard? 4. Is the PC your own personal device, the company’s or belongs to the school 5. Have you used this PC earlier today? Open-ended Questions : 1. Is it actually frozen, or just very slow? 2. What were you doing that led to the computer freezing up? 3. Did you recently download any new applications or software? 4. How often does your computer freeze? 5. At what time did you notice the PC freezing? Scenario 2: Close-Ended Questions: 1. Can you restart your device? 2. How many WIFI networks do you see? 3. Do you have any signal bars? 4. Have you made any payments to your ISP? 5. Are all of your connectors in the back of the CPU correctly inserted? Open-Ended Questions: 1. Have you had problems with your internet service provider?
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Unformatted text preview: 2. Are neighbors having trouble accessing their internet as well? 3. Have you checked to see if your software is up to date? 4. Is this a reoccurring issue or first case? Scenario 3 Questions: Close-Ended Questions: 1. Have you tried defragmenting your computer? 2. Do you have a lot of junk email? 3. Are there a lot of applications running at the same time? 4. How old is the computer? 5. Does anyone else have access to your computer? Open-Ended Questions : 1. How often would you say you update the computer? 2. When was the last time you ran an anti-virus scan? 3. How often are you downloading apps and how much memory are they taking up? 4. Do you have any applications or documents that can be deleted or uninstalled? 5. Are you visiting sites that your computer tells you are not trusted?...
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