4-1 assigment.docx - I think is how people express them self on that moment of time this can be a bit of a bruise on the ego if you´re in a situation

4-1 assigment.docx - I think is how people express them...

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I think is how people express them self on that moment of time , this can be a bit of a bruise on the ego if you´re in a situation where you don´t believe you´re at fault, I ake ownership for the mistakes you made, no matter how large or small, by being responsible for your actions and admitting your faults, you can prove that you are an authentic human, everyone makes, and your customer will appreciate your honesty. In some capacity, you did do something wrong, whether it was making a mistake with a customer´s purchase or not explaining something clearly or responding to their heightened anger with a sharp remark. I was really surprised with chip Wilson in 2013 because what he give to understand
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Unformatted text preview: the people or costumer to acknowledge that his was right about the situation with the costumer the best thing you can do to calm down a riled-up customer is to prove that you have clearly heard what they said and understand what you did wrong. in my understand Snapchats in mid-2014 is explaining the situation with more ethic because his want to fix the mistake for the company to success in the future, once you apology it can be by email or face to face to the customer, we should consider following up with them in the future, keeping these tips ion mind, we´re crafted the prefect apology email or a witting template for you to use with your customer....
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  • Summer '17
  • Dorthy Ogara

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