SITHIND002-2.docx - SITHIND002-Source and use information on the Hospitality industry-ASSESSMENTS-2 1 current and emerging products and services

SITHIND002-2.docx - SITHIND002-Source and use information...

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SITHIND002-Source and use information on the Hospitality industry -ASSESSMENTS-2 1. current and emerging products and services Responds: 2018 is all about better experiences. 1. Healthy Options Will Continue to Grow 2017 was a big year for health food trends including more vegan restaurants, the rise of the poke bowl, paddock-to-plate concepts and transparency in where food has come from. This move towards more healthy and wholesome food will continue into 2018 and beyond with consumers becoming more aware, educated and conscious about what they are eating. 2. Food Delivery Services Will Continue to Adopt Customers This year, food delivery services were worth $43 billion in the US alone and this figure is only expected to grow. Customers are enjoying eating in the comfort of their own home and as more operators adopt online delivery services into their service, the more variety there is for the customer to enjoy. One issue operators will need to be considerate of is the space required to manage deliveries and how to ensure it will not interfere with the customers who come into the restaurant for an experience that does not include tens of delivery people rocking up in helmets asking for orders. 3. Foodie Events Will Thrive With more people investing in experiences over material goods, consumers of today are paying to be enticed, delighted and taken on a journey making food events a big hit for 2018. Whether it’s pop-ups, themed events (i.e. Unicorn Food Festival, Espresso Martini Festival) or month-long food and wine events, having the ability to provide activation spaces as well as incorporate foodie events into your business calendar will allow your centre, precinct or food and beverage business to capitalise on the growing desire to experience food. 4. Cafes Will Go All Day Long The Millennials and generations younger than them love snacking , removing the traditional dayparts and blurring the lines of when you should eat what. As these age groups take centre stage as our biggest spenders, 2018 will see cafes losing the set ‘breakfast-lunch’ menu structure and moving towards a more fluid ‘all day’ menu that allows customers to eat big or small, at any time time of day. 5. Excellent Service Creates an Excellent Experience Staff quality and training continues to be a major problem for the hospitality industry and this will continue into 2018 with improving customer service being key to creating successful hospitality businesses. Gold standard service is essential to providing an exceptional food and beverage service across any business type 1
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SITHIND002-Source and use information on the Hospitality industry -ASSESSMENTS-2 including quick service, cafes and full-service restaurants as well as in precincts with many retail centres adopting concierge-style service to ensure customers feel accommodated and promote return visitations.
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