SITXMGT001-1.docx - SITXMGT001-Monitor work operations-ASSESSMENTS-1 Assessment 1 1 The process of monitoring work operations is often broken down into

SITXMGT001-1.docx - SITXMGT001-Monitor work...

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SITXMGT001-Monitor work operations-ASSESSMENTS-1 Assessment 1 1. The process of monitoring work operations is often broken down into six stages. Name 3 of these. Responds: a. Planning and preparing – Goal-setting and deciding on how to achieve those goals b. Organizing- Allocating and arranging for the planned tasks to be done c. Staffing- Organising enough staff and the correct staff to carry out the tasks. Reference : the page 4 of the text book<MONITOR WORK OPERATIONS> viewed by 28th Sep. 2018. 2. Monitoring the expected service provisions of your staff is an important part of a frontline supervisor’s job. How often should this be done? Responds: It is important to monitor my staff‘s work in regard to the expected service provisions. Monitoring work should be a continual process, rather than a periodic review. This fact should be impressed upon all staff during their induction process. It should form an everyday part of my duties as a supervisor. So it should be done everyday. Reference : the page 5 of the text book<MONITOR WORK OPERATIONS> viewed by 28th Sep. 2018. 3. Once workflows have been established, what should you do to determine whether the workflows you have implemented are in line with achieving organizational goals? Responds: I will use Gantt charts to determine whether the workflows are in line with achieving organizational goals. To develop a Gantt chart I will plan and list the detailed processes required; organize the order of tasks; specify the overall project completion date; draw up a matrix of tasks and timelines, such as the one pictured; add the actual time taken. Reference : the page 26 of the text book<MONITOR WORK OPERATIONS> viewed by 28th Sep. 2018. 4. List 3 ways to identify quality problems with your service. Responds: a. Operational problems- Before the product or service makes its way to the customer, it must first be produced. In each situation it is important that we institute and carry out effective monitoring procedures to identify potential impacts of service. This will enable us to prevent the resultant service form being delivered at a level below the required FENFEN FU [DC4106] 1
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SITXMGT001-Monitor work operations-ASSESSMENTS-1 standard and also to suggest improvements to the system. b. Customer feedback- there are many forms of evidence that help us to assess how our customers rate our service. Firstly, we have generic business indicators such as return business, turnover, profitability etc. secondly, we obtain feedback from customers through a range of media, personal feedback and observation etc. the third method is through customer evaluation questionnaires. c. Staff feedback is very valuable. They can often measure customers’ responses correctly. Reference : the page 11 of the text book<MONITOR WORK OPERATIONS> viewed by 28th Sep. 2018.
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