Performance of information systems 247 Information Technology & People, Vol. 14 No. 3, 2001, pp. 247-260. # MCB University Press, 0959-3845 The performance of information systems through organizational culture Enrique Claver, Juan Llopis, M. Reyes Gonza Âlez and JoseÂ L. Gasco Â University of Alicante, Spain Keywords Corporate culture, Information systems, Information technology, Organizational change Abstract Analyzes the improvements in organizational behaviour needed to maximize the efficiency of information systems IS). For this purpose, studies the mutual relationships among information technologies IT), IS and organizational culture. Then, focuses on how the organizational culture influences this specific process distinguishing between informatic culture and informational culture, the latter being the one allowing an adequate implementation and development of the IS. Finally, underlines the cultural consistency which the implementation of an IS requires. In order to do this, measures the degree of technical and financial feasibility of the IS regarding the quantitative and measurable effort an organization must make to implement it, together with the consistency of this system with the pre-existing culture. When considering the need for a cultural change, argues that the best choice is a ``bubble-like'' cultural implementation. Notional foundations This paper analyzes the information system IS) and the organizational culture as two closely related issues in any firm. More precisely, we shall see how these two phenomena interact in order to help achieve the purposes of an economic unit. In this sense, an analysis of the notions of informatic and informational culture shows that the second one allows firms to best profit IS. Since not all firms have an informational culture, it is unavoidable to discuss cultural changes and IS profitability. For this, we consider that a ``bubble-like'' cultural implementation is the best choice for a cultural change, consisting in gradually introducing IS in a small user group with an informational subculture and then training and supporting new users to transform this subculture to the desired culture. However, before describing this, it is necessary to define the concepts of IS, information technology IT) and organizational culture, albeit in a summarized way, so that the foundations of their mutual relationship can be properly established. Concerning the notion of IS, it must be said that its delimitation is a problematic one, due to the variety of existing definitions, due to the multiple names the concept is, and has been, given historically and, above all, due to the present confusion between this notion and that of IT. These confusions show the great complexity of an organizational factor with different aspects, including technical, human and organizational ones.
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