Mgnt102 final.pdf - MGNT102 REVIEW EXAM BRIEFING Adapted from School of Management Operations Marketing Faculty of Business UOW REVIEW TOPIC 1 BASICS OF

Mgnt102 final.pdf - MGNT102 REVIEW EXAM BRIEFING Adapted...

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MGNT102 REVIEW & EXAM BRIEFING Adapted from School of Management, Operations & Marketing, Faculty of Business, UOW
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TOPIC 1 BASICS OF COMMUNICATION Communication types Communication theories & models Berlo’s SMCR, Dance’s helical spiral, Dwyer’s Model Process of Communication Components (such as: context, noise physical/external, physiological, psychological; channel; feedback...) Priestley’s paradox Purpose of communication in workplace Communication and ethics Ethical decision making (5 obstacles) Rationalisations
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TOPIC 2 THE WRITING PROCESS Plain English writing Seven components of writing style Word choice Unnecessary words Sentences Simple, compound, complex Paragraphs Punctuations Rhythm/flow Use of the Harvard referencing system
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TOPIC 3 INTERPERSONAL COMMUNICATION Nonverbal communication Types Universal, cultural, personal Powerful and ambiguous Congruence Aspects: Kinesics, proxemics, haptics, paralinguistics, chronemics, facial expressions, physical characteristics, artefacts, environment Questioning Open, closed, probing, leading, rhetorical ..... Feedback Informative, immediate, specific, positive, negative, no feedback Effective vs ineffective, constructive feedback Reframing recasts the communication to create new perspectives
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Active listening Types: biased, partial, attentive, active (attending, encouraging, reflecting skills)... Barriers to effective listening Physiological rapid thought; Environmental; Attitudinal; False assumptions; Socio-cultural differences; Lack of training Tools to encourage better listening Julian Treasure
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TOPIC 4 EMOTIONAL INTELLIGENCE AND LISTENING EI the ability to recognise and regulate emotions in ourselves and others Five key competencies : (Intra ) Self-awareness, self-regulation, self- motivation, (Inter ) social awareness, social skills Self-concept, self-esteem, self-disclosure ( Johari Window )
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TOPIC 5 INTERCULTURAL COMMUNICATION Definition of culture Intercultural/intracultural communication Enculturation/acculturation Ethnocentrism/ethno-relativism (cultural relativism) Cultural differences in business Hofstede’s cultural dimensions
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