Bus303 Wk4 dis9.docx - Reading the article Viewpoint How to Re-design your Performance Appraisal Template made we aware of the ways organizations come

Bus303 Wk4 dis9.docx - Reading the article Viewpoint How to...

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Reading the article Viewpoint: How to Re-design your Performance Appraisal Template made we aware of the ways organizations come up with the perfect mission to run their business. The purpose of a performance appraisal is to allow organizations to set clear expectations for their employees. "Performance reviews are excellent accumulation tools to capture ongoing year round feedback that happens in real time" (Falcone 2017). After applying the knowledge that I gained from reading and understanding the reasoning behind performance appraisals, I searched the internet and viewed several templates for examples. Based on my current organization, I'm going to create and attach my own performance appraisal template which will include a rating percentage of five competencies that I would recommend for the organization to evaluate their employees on. Then I will go into details as to why I selected these five competencies and how my selections contribute to effective employee’s performance management, training, and development programs. The five competencies I decided to select are as following: FCR (First Call Resolution), Quality, VOC (Voice of the Customer), Transfers, and TSR (Transitional Sales Rate).
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