Bus311 Wk5 dis2 1.docx - In this discussion I have chosen three of the eight steps to explain and provide examples of The first step I will discuss

Bus311 Wk5 dis2 1.docx - In this discussion I have chosen...

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In this discussion I have chosen three of the eight steps to explain and provide examples of. The first step I will discuss three steps:Create UrgencyWhen urgency is present then there is more motivation and willingness for change. A good example of this in my current organization there was an inspection that led to findings that needed to be corrected or the threat of the facility would be shut down. We were given 30 days to come up with a plan of implementation and then 8 months to execute the plan. Because of the sense of urgency that was created the employees rallied around the solutions to better the outcomes.Empower actionI like this one because I practice this step at my current job. I allow my dock employees to take responsibility for taking care of the customer request. I try to present new challenges to the team to get better productivity. I don’t babysit my employees, I give them flexibility to be creative on how to answer and help the customer solve the problem when the order error. Empowering employees to act also removes resistance
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  • Spring '08
  • WILFONG

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