Module04_Case_Project_Scorecard_Sample_1_Updated.docx - Project Scorecard for Publishing a Book Financial Perspective(How do we look to our shareholders

Module04_Case_Project_Scorecard_Sample_1_Updated.docx -...

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Project Scorecard for Publishing a Book Financial Perspective (How do we look to our shareholders?) Goals Measures Survive Cash flow (bring project in under budget) Succeed Sales (final product sells well, for project ROI) Prosper Increased market share (more college adoptions and retails sales) Customer Perspective (How do customers see us?) Goals Measures On time delivery Make final in-stock date to ensure market presence and delivery to colleges for orders already placed. Responsive/Attentive How well are the customers (in this case the authors) being informed about project issues and decisions? Quality Is it what the customer expected? How does the product stack up next to what the competition if offering? Internal Business Perspective (What must we excel at?) Goals Measures Streamlined production process Reduce development time to less than 1 month. Establish and enforce internal communication network linking to customers. (Authors) Design and graphics How long does it take to design packaging and
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