6.docx - Value of Six Sigma Value of Six Sigma sometimes there is speculation about whether quality improvement methods have a place in services

6.docx - Value of Six Sigma Value of Six Sigma sometimes...

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Value of Six Sigma Value of Six Sigma, sometimes there is speculation about whether quality improvement methods have a place in services, particularly given their long history in manufacturing. However, both manufacturing service have customer requirements that need to be met and customers they need to satisfy . Service processes tend to be more complicated with branching decision points . Measurement and manufacturing tends to be tangible, but there are plenty of ways to measure service processes as well . Someone also said that all companies are service companies, some of them also make products . Business results could be financial but could also include customer satisfaction or market share . Six Sigma relies on a high level of processe and statistical expertise. These levels are identified with colored belts, black, green, etc. You don't get an actual belt, just a certificate that says so. SIPOC stands for Supplier, Inputs, Processes, Outputs, and Customers. SIPOC is
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