Case Study 1.docx - Case Write-Up Chapter 2 Troubleshooting Information Systems at the Royal Hotel 1 Despite having relatively little specific

Case Study 1.docx - Case Write-Up Chapter 2 Troubleshooting...

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Case Write-Up Chapter 2: Troubleshooting Information Systems at the Royal Hotel 1. Despite having relatively little specific information about why the system failed, what do you think are the main reasons for such failure? I believe there are a few reasons to this failure of the implementation of the system that was discussed in the case study regarding Royal Hotel. First, there is a good chance that there was a lack of process followed that was most likely discussed in the presentation to top management. A well run system will enact the discussed process, which most likely did not happen at the Royal Hotel. Secondly, the case did not make it clear that the end users of the system would be trained thoroughly, so there was probably communication lapses in-between users of the system. Most of the Royal Hotel staff would be using the system and it doesn’t specify that user engagement levels were taken into account. Lastly, there’s a better than good chance that there was no incentive for employees to continue using the system if it did not directly benefit them. This lack
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  • Spring '10
  • Dr.VivekShah

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