weel 1.2 340.docx - Arias 1 Kevin Arias Bellevue University Total Quality Management \u201cTotal Quality Management(TQM is a quality improvement body of

weel 1.2 340.docx - Arias 1 Kevin Arias Bellevue University...

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Arias 1 Kevin Arias Bellevue University 11/20/19 Total Quality Management “Total Quality Management (TQM) is a quality improvement body of methodologies that are customer-based and service-oriented. TQM was first developed in Japan and then spread in popularity. However, while TQM may refer to a set of customer-based practices that intend to improve quality and promote process improvement, there are several different theories at work guiding TQM practices. “(Boaden, 2010). Total Quality Management abbreviated as TQM is a people-oriented management system. TQM can have an essential and beneficial effect on employee and organizational development. By having all employees focus on quality management and continuous improvement, companies can establish and uphold cultural values that create long-term success for both customers and the organization itself. TQM’s focus on quality helps identify skills deficiencies in employees, along with the necessary training, education or mentoring to address those deficiencies. It is a management philosophy that focuses on the work process and people, with significant concern for satisfying customers and improving organizational performance. It involves the proper coordination of work processes, which allows for continuous improvement in all business units with the aim of meeting or surpassing customer’s expectations. It emphasizes on totality of
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  • Fall '19
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