CHAP 7.pptx - STEP 3 IMPLEMENTATION BSMH 3053 EMPLOYEE PERFORMANCE MANAGEMENT 1 IMPLEMENTING A PERFORMANCE MANAGEMENT SYSTEM OVERVIEW Preparation

CHAP 7.pptx - STEP 3 IMPLEMENTATION BSMH 3053 EMPLOYEE...

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STEP 3: IMPLEMENTATION BSMH 3053 EMPLOYEE PERFORMANCE MANAGEMENT 1
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IMPLEMENTING A PERFORMANCE MANAGEMENT SYSTEM: OVERVIEW Preparation Communication Plan Appeals Process Training Programs Pilot Testing Ongoing Monitoring and Evaluation
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PREPARATION Need to gain system buy-in through: Communication plan regarding Performance Management system Including appeals process Training programs for raters Pilot testing system Ongoing monitoring and evaluation
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COMMUNICATION PLAN 4
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THE IMPORTANCE OF COMMUNICATION When introducing a new EPM system or making changes to the current EPM system there is a need to prepare a communication and change management plan for smooth transition. 5
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COMMUNICATION PLAN ANSWERS: What is Performance Management (PM)? How does PM fit in our strategy? What’s in it for me? How does it work? What are our roles and responsibilities? How does PM relate to other initiatives?
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COGNITIVE BIASES THAT AFFECT COMMUNICATIONS EFFECTIVENESS a theory within the practice of psychology, often used in media and communication research, that historically refers to individuals' tendency to favor information which reinforces their pre-existing views while avoiding contradictory information. Selectiv e exposur e is the process by which individuals perceive what they want to in media messages while ignoring opposing viewpoints. It is a broad term to identify the behavior all people exhibit to tend to "see things" based on their particular frame of reference. Selectiv e percepti on in relating to the mind, is the process whereby people more accurately remember messages that are closer to their interests, values and beliefs, than those that are in contrast with their values and beliefs, selecting what to keep in the memory, narrowing the information flow. Selectiv e retentio n
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TO MINIMIZE EFFECTS OF COGNITIVE BIASES: A. Consider employees: Involve employees in system design Show how employee needs are met
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TO MINIMIZE EFFECTS OF COGNITIVE BIASES (CONTINUED): B. Emphasize the positive Use credible communicators Strike first – create positive attitude Provide facts and conclusions
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TO MINIMIZE EFFECTS OF COGNITIVE BIASES (CONTINUED): C. Repeat, document, be consistent Put it in writing Use multiple channels of communication Say it, and then – say it again
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APPEAL PROCESS 11
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THE IMPORTANCE OF
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  • Spring '17
  • DR. FAIZUNIAH

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