Running head: ORGANIZATIONAL LEADERSHIP 1 Organizational Leadership and Interprofessional Team Development Erin Hernandez Western Governors University
ORGANIZATIONAL LEADERSHIP 2 Business Practices In recent years patient-centered care has been a new concept in healthcare systems. Healthcare has been operating on a fee for service basis for so long it has not noticed many of the new initiatives. Yet, when thinking about it there have been instances when patient centered care was front and center without being the end goal. Let’s take hospital acquired infections such as catheter associated urinary tract infections (CAUTI) into account. The Centers for Medicare and Medicaid Services (CMS) has regulations that do not allow for reimbursement on “never events” such as hospital acquired infections. In order to keep healthy business practices the facility had to initiate an action plan to reduce its number of CAUTI’s. Policies and procedures were analyzed, revised and improved in order minimize non-reimbursable care. At a glance this looks as if the facility benefits from this, yet the patient is at the center of all the changes. Due to CMS regulations and the subsequent elimination of reimbursement from them and other payers patient care was elevated. The patient was the center of the cause for the changes and is the most important beneficiary from those changes as well. Patient and Family Centered Care Tool (PFCC) Please see separately attached document for completed PFCC Tool. Setting Description The chosen facility is a 337 bed comprehensive academic hospital, located on the Northwest side of a major metropolitan city. Many different services are offered at this location including; cancer care which includes robotic-assisted biopsies. They provide heart and vascular care and have an anticoagulation clinic on site as well as cardiac rehabilitation. The facility also
ORGANIZATIONAL LEADERSHIP 3 offers a comprehensive Neuroscience program. Which includes cortical mapping for Parkinson’s and Epilepsy diagnosis and computer guided neurosurgery. The facility also offers standard services such as a pediatrics unit and women’s health services [ CITATION AMI19 \l 1033 ]. The patient population is diverse in a few different ways. According to the Alliance for Health equity 22% of the county served by this facility is under the age of 18 and 14% is over the age of 65. The document also states that 21% of the population served are immigrants, 42% are white, 24% are African-American, 20% are Hispanic and 8% are Asian [ CITATION All19 \l 1033 ].
ORGANIZATIONAL LEADERSHIP 4 Strengths and Weaknesses of the Organization Domain Strength Weakness Leadership/Operations Room for improvement No PF input on any leadership opportunities Mission, Vision, Values Has a patient friendly bill of rights Does not have clear statement of PCC in mission or values Advisors Room for improvement P/F do not participate in rounds, or councils Quality Improvement Room for improvement There is no P/F input on quality improvement Personnel
- Spring '16