Chapter 1 1.0 Introduction Lack of work life balance significantly affects both the personal life of an employee as well as his/her work life. A balanced life represents a life where an individual spreads his/her efforts and energy between key areas of one’s life. Striking work-life balance is not only beneficial to an individual professional-wise but it is also beneficial to one’s health. The hospitality industry represents one of the areas in which utmost commitment is required because it mainly involves dealing with people and providing them with high-quality service. This means that the hospitality industry is very demanding thus requiring greater energy to ensure that one strikes work life balance. As a result of the current cut throat competition in the UK’s hospitality industry, the organisations within this industry have to employ various strategies and tactics. One of the most important strategies in the hospitality industry that an organisation has to use to achieve competitive advantage has to be focused on employees. Since employees are the lifeblood of every organisation, the organisations have to ensure that their employees are satisfied. One of the most important ways of achieving this is through striking and maintaining a work-life balance. Striking this balance ensures that stress and fatigue which are common in hospitality industry are eliminated. Stress at work is one of the negative factors that affect the performance of employees no matter their level of operation (Ross 2005). 1.1 Statement of the problem Today, organisations are increasingly recognising the fact that employee welfare has a significant effect on the bottom line of an organisation. Currently, organisation world has become very competitive; thus, organisations are required to spend significant amounts of time and money on
ensuring employee satisfaction is maintained. This is done to ensure that the productivity of the organisation is improved. A wide body of existing literature has recognised the importance of balancing ones job with one’s life, job satisfaction for both the individual and the organisation. The hospitality industry is very committing with employees working for long hours. In addition, this industry has the most uncertain duty roasters, heavy and sudden work pressures both physical and mental, and strict professional environment. The UK’s hospitality industry is very demanding on an employee because of multiplicity of factors. Therefore, it is important for the managements of organisations in the hospitality industry to ensure that employees in maintain a greater work life balance. The purpose of the present study was to explore the effect work life balance has on employees’ job satisfaction in the UK’s hospitality industry. Therefore, this study seeks to test the relationship between these two variables.
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- Winter '16
- Professor Obura Oluoch