Individual Assignment MO.docx - Individual Assignment on EmployeeCustomer Conflicts MYI1.MGT2221E.8A.AUG2018.IIU MANAGING ORGANISATION Abidah Saad Name

Individual Assignment MO.docx - Individual Assignment on...

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Individual Assignment on Employee- Customer Conflicts MYI1.MGT2221E.8A.AUG2018.IIU: MANAGING ORGANISATION Abidah Saad Name : GARY LING CHEE MUN Student ID : 18016036 Program & Term : BBUS-LS, AUGUST 2018
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The problem in this scenario is that Suzy, the salesperson had a fight with a client. However, from a different perspective, it can also be seen that Jonathan didn’t guide Suzy enough as her manager cum supervisor to avoid any conflict with a client as the saying goes, “the customer is always right”. Also, Jonathan should had known about the problem as soon as it happened as he was the manager before being confronted by his boss. Nevertheless, let us look at why the fight occurred between Suzy and the client. There are multiple reasons why this problem happened. One of the possible reasons that may have led to this problem to happen is the client sexual harassed Suzy. Sexual harassment is a well-known issue in the sales industry where clients practice unethical behaviours to the salesperson such as flirting,
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