Ch_11_MiniCaseStudy_4_VictorianCreations_Hoffmann.docx - Charlene Hoffmann December 4 2019 Apply Your Knowledge 4 Victorian Creations Victorian

Ch_11_MiniCaseStudy_4_VictorianCreations_Hoffmann.docx -...

This preview shows page 1 - 2 out of 3 pages.

Charlene Hoffmann December 4, 2019 Apply Your Knowledge 4 Victorian Creations Victorian Creations specializes in the reproduction of furniture from the Victorian era. Recently the company updated its payroll software as an in-house development project. Users and IT staff members have completed comprehensive training sessions. The system has been operational for about six weeks, and no major problems have occurred. You are responsible for the post-implementation evaluation. Tasks 1. What are some techniques you might use to obtain an accurate evaluation? Answer: Typical evaluation techniques used in post-implementation evaluation I would use: Interview members of management and key users Observe users and computer operations personnel working with the new information system Read all documentation and training materials Examine all source documents, output reports, and screen displays Use questionnaires to gather information and opinions from a large number of users Analyze maintenance and help desk logs [ CITATION Ros14 \l 1033 ] 2. What are some questions you would include in a questionnaire? Who should receive the questionnaire?
Image of page 1
Image of page 2

You've reached the end of your free preview.

Want to read all 3 pages?

  • Spring '14
  • JoyceK.Kelty
  • Mgmt

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes
A+ icon
Ask Expert Tutors