Week 3 Discussion Question 1.odt - After watching the video I thought Nick was beyond rude To provide good customer service he should have been more

Week 3 Discussion Question 1.odt - After watching the video...

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After watching the video, I thought Nick was beyond rude. To provide good customer service, he should have been more respectful and polite to the employees. If you are disrespectful, especially to that degree, you will never maintain customer satisfactory and will lose business. What I would have done is, first I would go through the process in steps to make sure sure everyone understands what they are doing, so that they get a better grasp. If anyone has any questions I would answer them, without
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  • Spring '16
  • Ron Villmow

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