Unit 29 Assignment 3 (2).pdf - BTEC Assignment Brief Qualification Unit number and title Learning aim(s(For NQF Level 3 Extended Diploma in Business

Unit 29 Assignment 3 (2).pdf - BTEC Assignment Brief...

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BTEC Assignment Brief Qualification Level 3 Extended Diploma in Business Unit number and title Unit 29 Understanding Retailing Learning aim(s) (For NQF only) P3, M3, D2 Assignment title A3: Understand the sales and service functions in retailing Assessor Sarah Puma Hand out date w/c: 18 th November 2019 Hand in deadline 5 th December 2019 Vocational Scenario or Context In this part of the unit we have been looking at customer focus and customer service. This assignment is designed to help you demonstrate your understanding of these topics. Task 1 You have been asked to write a report on different aspects of customer service. 1. Gather customer service information from three different types of retailer concerning what happens before, during and after a purchase. 2. Explain how customer service is essential for effective retailing. To complete your report, you will need to research customer reviews and service ratings for three different types of retailer. You should identify the retailer ’s customer service
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