INTRODUCTION TO CONFLICT MANAGEMENT NOTES.docx - INTRODUCTION TO CONFLICT MANAGEMENT Key Terms Conflict Relationship between two or more parties who


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INTRODUCTION TO CONFLICT MANAGEMENT Key Terms Conflict: Relationship between two or more parties who have or think they have Incompatible goals. = A process in which two or more parties attempt to frustrate the others goal attainment. Management: the process of dealing with or controlling things or people Conflict management: is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. - Conflict exists whenever incompatible activities occur, one party in interfering, disrupted or abstracting or in some way making another party’s actions less effective. The factors underlying conflict are three-fold Interdependence Different in goals Different in perception -Means perceived divergence of interest or a belief that parties aspirations cannot be achieved simultaneously. NB: An expressed struggle between two interdependent parties who perceive incompatible goals, scarce resources and interference from others in achieving this goal. - These goals could be values claims to status, power, resources and where the aims of the opponent are neutralized, injure or even eliminate their rivals. -People think that conflict is the same as war, but war is the organized conduct of major hostilities between social groups and relations. -Some Scholars like singer have tried to give impression to the idea of war by arguing that for war to be said to exist there should be at least 1000 deaths. -Conflict is a fact and a part of life. It can be constructive or destructive depending on how its managed. FACTORS AND CAUSES OF CONFLICTS Empirical research findings have provided insights into causative factors of workplace conflict. The sources of conflict could be classified into 2 categories: Structural Factors - these stem from the nature of the organization and the way work is organized have various structural factors. These include specialization; common resources, goal differences, interdependence, authority relationships, roles and expectations, and jurisdictional ambiguities. Personal Factors - these arise from the differences amongst individuals. These include skills and abilities, personality conflicts, perceptions, diversity, and personal problems.
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Structural Factors Personal Factors Injustice or unfair treatment- discrimination against gender, race, ethnic minorities, plwd Unresponsive leadership characterized by inadequate channels for dialogue and suppression for decanting voices. Specialization: having a knowledge of particular tasks. Common Resources: In many work situations, we must share resources. The scarcer the resource in the organization, the greater the chance for a conflict situation. i.e limited supply of money, supplies, people or information. Goal Differences: Very often, the possibility of conflict increases substantially when departments in the organization have different or incompatible goals. For instance, the goal of a computer salesperson is to sell many computers as fast as possible. The manufacturing facility may,
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  • Spring '16
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