Unformatted text preview: works. She spoke so loudly that everyone just look at her. I saw her holding a staff from my store, but I didn’t know what she is complaining about. I listened carefully and apologized. She was complaining about an item she wanted to return, however she didn’t have her receipt. I explained that I wasn’t able to give her a cash refund without the receipt. At this time, she got very angry, and no matter how I explained to her, she would not accept it. In this case, I think the customers are not always right. In sense of customers there will be always misunderstanding or lack of knowledge. And finally our duty is to make them realize that they are wrong if they were really....
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- Fall '08