Are customers always right..pdf - We have all heard that \u201cthe \u200bcustomers are always right\u200b\u201d I agree with this opinion but I can only say that

Are customers always right..pdf - We have all heard that...

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We have all heard that “the customers are always right”. I agree with this opinion, but I can only say that “most of the time the customers are right”. No matter what kind of business we’re in, we’re doing business with the customers. One reason that many businesses still go by this standard is that they know how important their customers are. The customers make the business. Therefore, they are the single most important person in our business and without them, there would be no business. The customers are entitled to behave in whatever way they like and, if they don’t like the service we provide, they can always choose to go somewhere else. “The customers are always right”, even this standard is always right but, it must be reasonable also from the customers. At my last job, a customer came in and yelling-the
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Unformatted text preview: works. She spoke so loudly that everyone just look at her. I saw her holding a staff from my store, but I didn’t know what she is complaining about. I listened carefully and apologized. She was complaining about an item she wanted to return, however she didn’t have her receipt. I explained that I wasn’t able to give her a cash refund without the receipt. At this time, she got very angry, and no matter how I explained to her, she would not accept it. In this case, I think the customers are not always right. In sense of customers there will be always misunderstanding or lack of knowledge. And finally our duty is to make them realize that they are wrong if they were really....
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