CMM515Z Final Case Study Paper - Prithvi Patil.docx - Running Head FINAL CASE STUDY PAPER Final Case Study Paper CMM515Z Conflict Theories Professor Dr

CMM515Z Final Case Study Paper - Prithvi Patil.docx -...

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Running Head: FINAL CASE STUDY PAPER Final Case Study Paper CMM515Z Conflict Theories Professor: Dr. LaVena Wilkin Fall 2019 Prithvi Patil
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FINAL CASE STUDY PAPER Abstract Papa John’s had created a place in one of the top pizza chains around but as everything was going smooth for the company, the raw unfiltered personality of the founder created numerous dilemmas and controversies which ultimately affected the company overall. Trust plays an important part and is a crucial foundation of every relationship one encounters through his/her lifetime. In addition, we encounter Conflict in our day-to-day lives which shapes our personality and gives a better understanding about situations and how to tackle them in the future. Stakeholders play another crucial part when they are a part of such situations as it enables them to act on the situation constructively by either escalating or de-escalating the situation at hand. In this study, the major stakeholders are the board members who would need to assess the accusations and cooperate accordingly what they feel should resolve the conflict at hand. Integrity is doing the right thing even when no one is watching. It can be identified how Trust Repair played a crucial role for the executives to regain their employees and customers after the debacle. Overall conflict should be managed in accordance to the environment and constructively. All level of employees should be accustomed and explored to various training programs on conflict resolution. Trust Repair is a lengthy process and depending on the situation, it may take ample time and effort to clear it. Being able to continue and building on this by creating conflict management programs or training will help them in the long run thereby avoiding any repercussions ahead.
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FINAL CASE STUDY PAPER Case Background Papa John’s is one of the top three pizza chains around the nation due to its immaculate ability to fulfil customers needs more than their own. The secret ingredient in their making pizza is a dose and sprinkle of love. Nothing is permanent and anything can come crashing down if it is not taken care of diligently. Such is the case of Jason Schnatter, founder of Papa John’s Pizza, who build the chain from rags to riches over time and due to his irresponsible behavior or more of an outspoken personality tarnished his and the company’s image in no time. Papa John’s was founded in the year 1984 by Jason Schnatter who initially sold his 1971 Z28 Camaro to buy approximately $1600 worth of pizza equipment. After a few years of hard- work and dedication, the company went public creating an array of profits over time. By 1997, Papa John’s had already opened about 1500 stores all over the nation and Schnatter’s idea of creating pizza chain worked wonders from which he reacquired the Camaro offering about $250,000 in reward. Papa John’s had created a place in one of the top pizza chains around but as everything was going smooth for the company, the raw unfiltered personality of the founder created numerous dilemmas and controversies which ultimately affected the company overall.
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