exam review - Google Docs.pdf - Matching multiple choice or T\/F questions study guide Soft skills is another term for interpersonal skills The ability

exam review - Google Docs.pdf - Matching multiple choice or...

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Matching, multiple choice or T/F questions study guide: Soft skills is another term for interpersonal skills. The ability to read people, communicate effectively, engage in good discussions, and are flexible. 3 types of mission statements: product mission, social mission and economic mission. It is very important for managers to stay up-to-date with current events in the world because they have huge implications for organization Case analysis format: -executive summary -statement of the problem -analysis of the situation -decision criteria -identification and evaluation of alternatives -decision -Implementation The two main goals of time management are: 1.to have control over your life and; 2.to reduce your stress and be happier and healthier. A manager's job can be broken down into four basic functions which include: planning, organizing, leading, and controlling the resources within the organization. The functions of management are to plan, organize, lead and control resources within the organization. McGregor invented theory x and theory y. It says that how managers feel about employees impacts how they act. Theory X managers are authoritarian and pessimistic. Theory Y managers are participative and optimistic about employees. Ethics is figuring out what is right and wrong and doing the right thing. Business ethics is deciphering what is right or wrong in the workplace and making a conscious decision to do what is right. Business ethics can include situations with products, services, customers, employees, and stakeholders. When managers face ethical dilemmas they This doc looks a bit longDo you want Grammarly to check thisdocument, or are you just reading?YES, CHECK IT!
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take 3 factors into account; the individual, the organization, and the local or global community in which they work. 5 principles of Locke's goal setting theory: Clarity Challenge Commitment Feedback Task complexity Incentive compensation systems include; profit sharing, employee stock ownership, bonus pay, perks, benefits, salary, pay for knowledge 5 modes of conflict management: Competinginvolves high assertiveness and low cooperation. This mode is best used when decisions require quick action, an unpopular decisions need to be made or when you are protecting your interests. Avoidingis low assertiveness and low cooperation. People who fear conflict or don't have the confidence to stand up for themselves often use this mode. It is appropriate to use when the decision is of low importance, to reduce tensions or if you are in a position of lower power. Accommodatinginvolves low assertiveness and high cooperation. This mode is appropriate when you need to show reasonableness or the outcome is of low importance.
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