21/10/2019Assessment 3 of 3 - projectIssues and problemsCustomer is dissatisfiedPoor service deliveryCustomer feedback not acted onProblem with supply of goods – delivery on time and completenessThe customer contract is at risk(Our) Department has been slow to reactOrder delivery time information has been unclearHow will these issues be handled?Performance standards (P.40)Employee training (P.56 & 41)Employee support (P.40 & 42)What are the real causes of these and how can they re-address?Performance management (P.52)Performance counselling (P.51)Step to resolve the problem (Identify what the problem is, who’s people involve) (P.73)Suggested solution alternatives (P.60)Manage follow-up of solution (P.69)Situation does not improveHero, C. (2016, September 29). MANAGE PEOPLE PERFORMANCE. Retrieved from Course Hero: -PERFORMANCE-Summative-assessment-1docx/Research, S. M. (2012, February 22).
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